This Privacy Policy explains how Symm ("we", "our", or "us") collects, uses, and protects personal data when you access or use the Symm platform (the "Platform").
1. Who We Are
Symm is a financial technology platform that provides software and user interfaces to facilitate access to financial services offered by licensed and regulated third-party institutions.
Symm is not a bank, does not hold customer funds, and does not provide regulated financial services.
2. Information We Collect
We may collect the following categories of information:
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Account Information: name, email address, company name, registration details
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Identity Verification Data: identification documents, ownership information, where required by law
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Transaction-Related Data: payment references, timestamps, amounts (processed by regulated partners)
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Technical Data: IP address, device type, browser information, cookies
3. How We Use Information
We use personal data to:
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Operate and maintain the Platform
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Facilitate access to services provided by regulated partners
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Comply with legal and regulatory obligations
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Prevent fraud, abuse, and unauthorized access
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Improve Platform performance and user experience
4. Sharing of Information
We may share personal data with:
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Licensed and regulated financial institutions
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Payment processors such as SB Payment Service
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Identity verification and compliance service providers
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Authorities where required by law
Data is shared only to the extent necessary for service delivery and regulatory compliance.
5. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil contractual obligations
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Comply with applicable laws and regulations
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Resolve disputes and enforce agreements
6. User Rights
Subject to applicable laws, you may request to:
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Access your personal data
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Correct inaccurate information
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Request deletion of data
Requests may be subject to legal and regulatory retention requirements.
7. Security
We implement reasonable technical and organizational measures to protect personal data. However, no system can guarantee absolute security.
8. Contact Us
For privacy-related inquiries, please contact:
privacy@symm.com